Responsibilities will include

• Monitoring and investigating accounts to identify outstanding loans in arrears or default
• Solid understanding of repayment schedules and debt management, working in line with Tabeo’s policy and procedures to ensure effective and timely management of collections related caseload
• Processing ad-hoc payments and refunds as required, resolving issues where necessary
• Maintain accurate records using internal systems
• Report on collection activity as required
• Escalation of complex cases to senior management
• Contribution to our ethos of continuous improvement, by communicating customer and product feedback with the wider business.

You will need

• Proven experience within a collections role in financial services, with 1-3 years of experience
• A sound knowledge of collection techniques and familiarity with relevant regulatory requirements including CONC, TCF and GDPR
• Strong negotiation and communication skills
• Sound problem solving capabilities, with a genuine commitment to finding suitable outcomes for customers
• Strong organisation and time management skills, with the ability to manage your own workload while working as part of a close-knit, successful team
• Tabeo is growing quickly, so you’ll need flexibility to work some weekends, and to take on additional responsibilities as required.

Benefits include

• Fixed annual salary of £24-30k, depending on experience
• Employee share options
• Contributory pension scheme
• Perks and benefits, plus a generous £2k annual training and development budget to be used at your discretion
• Full kit for home office
• Company mobile phone